Heymondo Travel Assistance App
24/7 Online doctor chat
Free assistance call
Claims management
New
Travel Assistance
Heymondo App, exclusive for our customers
Our small but significant gift for travelers like you.
Every trip implies being away from home, where nothing belongs to you and every step you take is a risk that, in the end, makes you grow.
We are here to help you solve any incidents and address any concerns you may have. That way you can focus on enjoying your trip.
24h Online Doctor Chat
A specialist physicians team is available 24 hours a day, 365 days a year
We guarantee your peace of mind 24 hours a day during your trip. Our team of doctors is ready to answer all your questions straight away via the app’s online chat. Without waiting time or limits, always right at your fingertips.
You will also be able to send documents and images to get immediate support.
On the other hand, the physician will advise you, specifying the best procedure for you to follow in any situation.
Online free assistance call
Free assistance call
If you need it, you can get in touch with the 24-hour support team during your trip. They are just a click away.
Request assistance quickly in case an emergency arises. With just one click, you will be in touch with the assistance team. They will book an appointment in the nearest medical center. Likewise, you will receive assistance in any other insurance-related incidents you may face.
Simply call for free using your internet connection, like if it was a WhatsApp call. Forget huge bills due to international calls, at least when it comes to your travel insurance.
Claims management
The easiest way to handle any incident that may arise
Conveniently manage potential incidents and send the needed documents (such as pictures or vouchers) due to transport delays, damaged luggage and theft.
A straightforward process in which we explain all you need to streamline the management of any incident.
Spend less time managing incidents, enjoy more time for your trip.
Account and policy consultation
All your policy documents in one place
Quickly access and review all the details of your travel insurance policy from your private area. You will also have the full travel insurance coverage as well as the contact details right at your fingertips in case you need them.
Heymondo App: Always close to you
Requires iOS 11, Android 7 or above
